Email Communication
For a long time now, email has been the main form of communication in the business world. We send emails to our colleagues within an organisation, and we communicate by email with clients, suppliers, partners and other external contacts.
In this way, email has, to a large extent, replaced traditional letters and even telephone conversations, and its form and nature - mean that it is written, but can be sent back and forth very quickly as a dialogue. It contains characteristics from written and spoken language. The key to email writing is to find the perfect balance of written and spoken language characteristics in any given piece of correspondence; a balance which is not necessarily obviously clear, and which is constantly changing in line with various trends and with technological development.
Even though it is impossible to create "the perfect email", we all need some guidelines to help us to function confidently and successfully within this communication area. This seminar will allow you to become familiar with these guidelines and will also offer you plenty of other good advice.
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